How do I update my password?
Inside the learning environment, go to Account Settings and use the password change form. If you cannot reach it, send a reply and we will reset it manually.
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I forgot my password
Use the password reset link on the login page. If the reset email does not arrive, send the email address you used at checkout and we will reset it manually.
I cannot log in
Use the password reset link on the login page. If that does not arrive, send the email you used at checkout and we will reset the account manually.
Is the material current?
Yes. Materials are updated when underlying frameworks or regulations change, and existing buyers receive the update free. The publishing year is in the playbook footer.
Can I change the email on my order?
Yes. Send the old email, the new email, and a brief note saying the change is authorised, and we will update it within the day.
Is this evergreen or version-tied?
The toolkit templates and playbook structure are evergreen. Specific framework references (clause numbers, standard versions) are updated when the underlying body publishes a new version, and existing buyers get the update free.