Is this evergreen or version-tied?
The toolkit templates and playbook structure are evergreen. Specific framework references (clause numbers, standard versions) are updated when the underlying body publishes a new version, and existing buyers get the update free.
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Do you have a course on document control?
Yes. Search 'document control' on the store. Titles cover document management, version control, and approval workflows.
Are course updates included?
Yes. Free updates for the life of the course. You will be notified by email when a new version is published.
ITIL Cancelled - We no longer offer this course
As of December 31, 2019 the Art of Service has not to renewed the accreditation of all ITIL v3 courses as we decided not to upgrade to the current ITIL 4 version. We can no longer give access or organize exams for any ITIL programs. © The Art of ...
Can you purchase Hardcopies of the Toolkit Guides
We do not offer hardcopies of the book only a PDF version of the guide which is only a small component of the full product. The full product includes the PDF downloadable book plus a question Excel dashboard and templates for use with the guide which ...
What is included in the Toolkit?
When you purchase the Self Assessment Toolkit from our store, you’re in for a little surprise… because you receive some extra upgrades as a thank you for being our client. Free upgrade to include the Certified Assessor Course Free 30 minute Zoom call ...