How do I download a product?  

After payment is received, you will see a link on the order completion page that will take you to the product download. You will also find this download link in the delivery e-mail that you receive from us after payment is received.  

You will typically perform the following steps:    

• If you click on this download link or copy the download link to your browser's address line and press Enter, a window will open in your browser asking you where you would like to save the file.   Save the file on your system at a location where you will be able to find it, and give it a name you will be able to remember. We recommend that you save the file to your 'Desktop' so that you can easily find and open the product after downloading it.  

• As soon as the download begins, a status bar will appear in a popup window that graphically shows you the progress of your download from 0 to 100 percent.   

• After completely downloading your product, go to the location where you saved your file. Double-click on the icon or on the zipped or executable file to start installing the product.

I finished downloading a product. Where can I find it?  

When the download starts, a window will generally open so that you can set the path and location where you want to save the file via "Save" or a similar context menu. Select a file location and/or a file name you will be able to remember easily.   If you have forgotten the file location, but you remember the file name, you can search for the file on your system.   We recommend that you do not change the file names to avoid any problems during installation.

I don't have a download link. Can I still download the product?  

In this case, please check the following options:  You paid for your order less than 30 days ago.   In this case, you also received the download link less than 30 days ago. You will find the download link in the password-protected "My Account" area under "Details" for the applicable order.   You paid for your order and received your download link more than 30 days ago.   In this case, please use the contact form  to contact our customer service.
     

Can I use my free e-mail address?  

You will receive important information and receipts via e-mail. Most product deliveries are handled via e-mail as well. You are welcome to use your free e-mail address when placing your order.   

   
Can I enter different addresses for billing and delivery?  

You can indicate different addresses for billing and delivery for both online orders and for orders placed with customer service.   We will first need your billing address, but you will be able to enter a different delivery address at a later point in the order process.    

All notifications regarding your order and payment will be e-mailed to the billing address indicated. The product, however, will be delivered to the delivery address, typically via e-mail.     

For credit card orders, please note:   In the order process, please enter the credit card owner's first and last name exactly as shown on the credit card. This will ensure that your payment is processed without delay.