Do I have to answer all the questions in the questionnaire?

Do I have to answer all the questions in the questionnaire?



When you first open your Standard Requirement Self Assessment book it can be a bit daunting… most books have over 600 questions that all relate to the subject and that in itself is quite a lot to take in.

It’s important to remember why you purchased the Self Assessment Guide in the first place…

To get an understanding of where the gaps in the processes are, and which part of the process is solid and mature in your company. (When I say ‘your company’ this can also be your customer’s company because we notice many of our Self Assessment clients are consultants and independent contractors.)

Included in the toolkits are the following components:



STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which improvements can be made.

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Hybrid IT book in PDF containing the  requirements, which criteria correspond to the criteria in...

Your self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:


If you would like support with your Self Assessment, contact us for a listing of certified consultants or to request more information about our consulting services.

STEP 3: Implement, Track, follow up and revise strategy


The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage improvement projects with the 62 implementation resources.


The  questions in the Self Assessment are organised in 7 different phases that follow the natural progression of maturity:

Phase 1: Recognize the value

Phase 2: Define what this topic means within the context of our business

Phase 3: Measure how we currently manage this topic

Phase 4: Analyze our findings

Phase 5: Improve the processes and implementation

Phase 6: Control the deliverables and results

Phase 7: Sustain the practices into the future

When you go through the Self Assessment you try to answer as many questions as you can. However, this doesn’t mean that you must answer all of them. Remember – these assessments are for a wide variety of organisations. We’ve managed to curate and create a wide range of questions that can be used all across the globe. Having said that, It’s impossible to be 100% applicable to each and every company where these Self Assessments are used.

When a question doesn’t make sense in your business context – you can skip it. This doesn’t impact the overall rating and results of the assessment. What is important that by going through the list of questions, you have to think about them and make conscious and educated decisions on if and how you answer this specific question… that’s where the true value lies.

Unsure about how to use the Self Assessment in your specific situation? Feel free to contact us for additional support and to answer any of your questions.



© The Art of Service. All Rights Reserved
    • Related Articles

    • Where can I find the answers for the self assessment questions?

      When you look through the Self Assessment Toolkits, you will notice that every document in the toolkit is exclusively based around questions. However, you will also notice that we don’t give you the answers to the questions and that there are no ...
    • I need help with the Self Assessment Toolkit

      When you receive the full package of the Standard Requirements Self Assessment Toolkit, it may be a little overwhelming. There are 3 steps to go through and the spreadsheet for the questionnaire has hundreds of questions.. where do you begin? How do ...
    • How to use the Self Assessment Toolkit successfully

      How to use the Standard Requirements Self Assessments successfully You’re reading the customer reviews – you do your research because you want to make sure you are purchasing the best product for your situation. Eventually you realise that you want ...
    • How do I run the Self Assessment Workshops?

      The Standard Requirements Self Assessment can be used by a single person as a stand alone assessment. Many people do this to have a quick overview of their current situation before proposing a project idea to the stakeholders or project board. A ...
    • How does the scoring system work in the Self Assessment?

      How to score the questions in the Standard Requirements Self Assessments? We often receive questions from clients in relation to the way the ranking works in the Self Assessment. For example this question we received yesterday: I have got few ...